Bitan Basu — AI Implementation & Automation Specialist

AI Implementation & Automation Specialist.

8+ years as the technical bridge between Fortune 500 clients and engineering at HP Inc. and Replicon (Deltek). Now I build AI automation that plugs into real support workflows — ticket triage, QA scoring and routing with n8n, RAG and LLMs.

Currently shipping at getqualityos.com·Open to full-time roles & freelance engagements · Bengaluru · Pune · Remote

01 TriageOS 2026

Production-ready Solo build Agentic RAG

Agentic RAG ticket triage engine with self-correction.

Reads company SOPs and automatically classifies, routes, and drafts replies for incoming support tickets across 8 dimensions. When confidence is low, a second LLM (the Critic) diagnoses failure and triggers refined re-retrieval — achieving 80%+ first-attempt accuracy. 20-node n8n workflow, self-hosted vector pipeline, sub-2-second end-to-end latency.

n8n ChromaDB Groq · Llama 3.3 70B sentence-transformers Flask Supabase Slack Docker Oracle Cloud Caddy

Live demo ↗

Send a test ticket, get a classification in under 2 seconds — no login required

What's actually built

Agentic RAG with self-correction — Critic LLM diagnoses low-confidence outputs and triggers refined re-retrieval
8-dimension classification — category, urgency, sentiment, routing, confidence, reasoning, draft reply, SOP citations
Self-hosted vector pipeline — ChromaDB + Flask embedder (all-MiniLM-L6-v2, 384-dim) on Docker/Oracle Cloud. Data never leaves client infra
6-path convergence — all outcomes into a single audit log with conditional Slack alerting
Sub-2s end-to-end latency including Postgres write · structured JSON · per-client thresholds

02 QualityOS 2025–26

In production Solo build Live B2B SaaS

Live B2B SaaS for AI-powered call and ticket QA.

Live at getqualityos.com. A B2B SaaS that audits support calls and tickets against a team's own SOPs — 8-parameter scoring with evidence quotes, Pass / Coach / Flag verdicts, coaching-pack PDFs and compliance alerts. Integrates with Zendesk, Freshdesk, Aircall, Intercom and Salesforce via Zapier.

Next.js 14 FastAPI Groq · Llama 3.3 70B Whisper large-v3 RAG retrieval Supabase Clerk Dodo Payments Vercel · Railway

Open product ↗

03 ClarityCS Multi-agent

Live demo Multi-agent system

Multi-agent assistant for ticket pre-briefs & policy scoring.

Multi-agent assistant that briefs a support agent on ticket history and churn risk before they open a ticket, and scores closed tickets against policy. Modular data layer designed for direct swap to live Zendesk / Freshdesk / JIRA APIs.

ChromaDB Groq · Llama 3.1 HuggingFace Embeddings Streamlit RAG

View code ↗

04 NexusCS 12 modules

Live demo Full platform

CS Operations visibility layer for managers and stakeholders.

Twelve modules from executive dashboard to ML pipeline viewer to RAG ops assistant. Built for board-room readability — not a chatbot, a platform. Maps directly to enterprise tooling (Freshdesk Automations, Salesforce Agentforce, Power BI).

Single-file HTML Vanilla JS RAG · ChromaDB-ready Executive dashboard 12 modules

Open platform ↗ View code ↗

AI Implementation & Automation Specialist.

Four live AI platforms. All shipped. All working today.

Agentic RAG ticket triage engine with self-correction.

Live B2B SaaS for AI-powered call and ticket QA.

Multi-agent assistant for ticket pre-briefs & policy scoring.

CS Operations visibility layer for managers and stakeholders.

Ways to work together.

Embedded on the team, senior individual contributor.

Ship a working AI system into your operation.

The bridge most organisations cannot fill from either side of the fence.

From the support floor to shipping AI products.

Hiring, or need a project built? Let's talk.

Hiring, or need a project built?