Available · AU · Global remote · India senior bands

AI Integration & Automation Specialist.
Built on eight years of CS Operations.

I build and integrate LLM applications and RAG systems — powered by Groq, Claude, and OpenAI — into the workflows operations teams actually use. Grounded in eight years inside HP Inc. and Replicon (Deltek), where I ran the conversation between distressed enterprise clients and engineering. Three live AI products shipped solo.

Hire me ↗ Download CV ↓
Currently shipping at getqualityos.com·Open to senior implementation roles
CS Operations
8yrs
Live AI Products
3shipped
SLA · Critical 1hr
98%
AHT Reduction
25%
Selected Work

Three live AI platforms. All shipped. All working today.

Not concept art. Not a deck. Each link below points to a working production system with real authentication, real RAG retrieval, and real APIs — built solo, end to end.

01 QualityOS 2025–26
In production Solo build Revenue-ready B2B SaaS

Revenue-ready B2B SaaS for AI-powered call & ticket QA.

Live at getqualityos.com. Eliminates manual QA — audio in, evidence-backed scorecard out, in under 30 seconds. Competing with Klaus and MaestroQA at a fraction of the price. Subscription billing, persistent data, Zapier integration to 5,000+ platforms, full team management — all shipped.

Next.js 14 FastAPI Groq · Llama 3.3 70B Whisper large-v3 Hybrid RAG · BM25 Supabase Clerk Dodo Payments Vercel · Railway
Open product ↗
02 ClarityCS LangChain
Live demo Multi-agent system

Five-tool LangChain orchestration for CX workflow automation.

Pre-briefs senior agents before they touch a ticket. Scores resolution quality 1–10 against policy. Catches at-risk accounts before they escalate. Modular data layer designed for direct swap to live Zendesk / Freshdesk / JIRA APIs.

LangChain ChromaDB Groq · Llama 3.1 HuggingFace Embeddings Streamlit RAG
View code ↗
03 NexusCS 12 modules
Live demo Full platform

CS Operations visibility layer for managers and stakeholders.

Twelve modules from executive dashboard to ML pipeline viewer to RAG ops assistant. Built for board-room readability — not a chatbot, a platform. Maps directly to enterprise tooling (Freshdesk Automations, Salesforce Agentforce, Power BI).

Single-file HTML Vanilla JS RAG · ChromaDB-ready Executive dashboard 12 modules
Open platform ↗ View code ↗
Services

What I build for clients.

Three productised offerings — each demonstrably implemented in the projects above, packaged for B2B SaaS, mid-market support orgs, and operations teams that want AI to work, not just exist.

01 / Service

AI Workflow Automation

Complex n8n, Make, and Zapier orchestrations that take events from your support stack, route them through LLMs for classification, sentiment, and triage, and post results back into the systems your team already uses. Production-ready event-driven architectures.

n8n Make.com Zapier Webhooks REST APIs
02 / Service

RAG & Multi-Agent Systems

LangChain or LangGraph multi-tool agents grounded in your knowledge base via ChromaDB or hybrid BM25 + semantic retrieval. Built so the answer is provably from your documentation, not LLM hallucination — with citations, evidence, and audit trail.

LangChain LangGraph RAG ChromaDB Groq · Claude
03 / Service

CS Ops Platforms

End-to-end SaaS or internal tools that wrap an AI capability in the workflow infrastructure operations teams actually need: auth, billing, dashboards, reporting, role-based access. Built solo, shipped fast.

Next.js FastAPI Supabase Clerk Vercel · Railway
About

The bridge most organisations cannot fill from either side of the fence.

Most AI engineers cannot speak credibly to enterprise clients. Most CS leaders cannot build with LangChain. I do both.

For eight years I ran the conversation between distressed enterprise clients and the engineering teams trying to fix their problems — at HP Inc. as L2 Team Captain for SEA/AU enterprise accounts, then at Replicon (Deltek) handling Fortune 500 payroll-critical escalations.

What I learned is that the value isn't in the AI model. It's in identifying which operational problem the model can credibly solve, designing the implementation that fits inside an existing workflow, and translating the outcome into business language for whoever's writing the cheque.

In 2025–26 I went deep on AI: completed the IBM Data Science Professional Certificate, the SOC 2 Master Implementer cert at Scytale Academy, and shipped three live platforms — including QualityOS, a revenue-ready B2B SaaS with payment processing.

The market reality I'm shipped against: 90% of organisations now use AI; only 9% have reached AI maturity. That gap — between having the tools and operationalising them inside CX workflows — is exactly where I work.

Career

From the support floor to shipping AI products.

2025 — Present · Independent
AI Integration & Automation Specialist
Building & consulting · Solo

Shipped three live AI platforms. QualityOS is a revenue-ready B2B SaaS with subscription billing, persistent data, and full team management. Open for senior implementation roles & freelance engagements. IBM Data Science certified · SOC 2 Master Implementer.

Feb 2023 — Sep 2024 · Remote
Sr. Support Services Analyst — CS Ops
Replicon (a Deltek company) · 1.5 years

Senior member supporting Fortune 500 enterprise accounts on the Replicon platform — large-scale data extraction, report configuration, API issues, third-party integration failures, authentication and SSO troubleshooting in coordination with development teams. Handled payroll-critical escalations with structured CEO update cadences; account retained on a CEO-level escalation specifically due to communication quality. 98% SLA compliance on Critical 1-hour windows · zero financial penalties.

2016 — Jan 2023 · SEA / AU
Technical Solutions Rep III · Team Captain
HP Inc. · 7 years

L2 escalation support for high-value enterprise clients across SEA and AU — complex OS, hardware, and network troubleshooting where technical resolution and clear client communication under pressure were equally critical. Captained 10+ agent L2 floor, drove 25% AHT reduction through workflow redesign, mentored 20+ agents. Sustained 4.7★ CSAT across complex enterprise escalations. Multiple MVP and Extra Mile awards.

Contact

Hiring for the bridge between AI and operations? Let's talk.

Available immediately for senior implementation roles, technical consulting engagements, and selective freelance projects.

01 · Email
bitan1basu@gmail.com↗
02 · LinkedIn
/in/bitan-basu↗
03 · GitHub
@KIRA-Billion↗
04 · Live product
getqualityos.com↗

Ready to integrate AI into operations that actually work?

Senior implementation, technical consulting, or freelance — book a call or download my CV. Available immediately.

Email me ↗ Download CV ↓